2018

  • Is It Bonkers To Think Bots Can Be Bankers? The Future Of Artificial Intelligence In Banking

    Advancements in artificial intelligence (AI) -- including natural language processing and machine learning -- are game changers when it comes to how banks are starting to use and benefit from chatbots (bots, for short) that can handle customer interactions. Here's why your banking institution or credit union can benefit from conversational AI for finance: 1. Artificial intelligence chatbots help optimize banking sites for search engine optimization. They're able to respond to natural language now, which means that they can capture the needs of the mobile consumer in the micro-moment that matters the most.
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